Refund Policy

30-day money-back guarantee

If you are not satisfied with a paid upgrade you purchased on Top-Deck the Halls, you can request a full refund within 30 days of your order date. Just tell us what went wrong and we'll sort it out.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request a refund, visit paddle.net using the email address you paid with, or contact us at support@topdeckthehalls.com and we'll help you through it.

What is refundable

• Paid exchange upgrades (the one-time fee that raises an exchange's participant limit) are fully refundable within 30 days of purchase.
• Free exchanges are free, so there is nothing to refund.

Processing time

Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it can take a few business days for the refund to appear on your statement.

Questions

Top-Deck the Halls. If you have any questions about this policy, contact us at support@topdeckthehalls.com.